galionthesuva

+61 8 9324 3999 info@galionthesuva.org

Privacy Policy

Last Updated: March 15, 2025
At galionthesuva, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our personnel management services and educational programs.

Information We Collect

We collect information directly from you when you engage with our services, apply for our programs, or visit our website. The types of information we gather depend on how you interact with galionthesuva.

Personal Details

Name, email address, phone number, residential address, and date of birth when you register for our personnel management courses or request information about our programs.

Educational Background

Previous education history, professional experience, current employment status, and career goals to help us tailor our training programs to your needs.

Technical Information

IP address, browser type, device information, and website usage patterns through cookies and analytics tools to improve your online experience.

Financial Data

Payment information processed securely through third-party providers when you enroll in our courses or purchase educational materials.

How We Use Your Information

Your information helps us deliver quality education and support services. We use the data we collect for several specific purposes that directly benefit your learning experience.

  • Providing access to our personnel management training courses and educational resources
  • Communicating with you about course schedules, assignments, and program updates
  • Processing payments and managing your enrollment status
  • Offering personalized career guidance based on your professional background and goals
  • Sending relevant industry insights and continuing education opportunities
  • Improving our course content and delivery methods based on student feedback and performance data
  • Complying with Australian educational standards and reporting requirements
  • Preventing fraud and maintaining the security of our online learning platform

We never sell your personal information to third parties or use it for purposes unrelated to your educational experience with galionthesuva.

When We Share Your Data

We share your information only when necessary to provide our services or when required by law. Here's exactly when and with whom we might share your data:

Service Providers

Trusted partners who help us operate our platform, such as payment processors, email service providers, and cloud hosting companies. These partners can only use your data for the specific services they provide to us.

Educational Partners

Accredited institutions or professional bodies when you're pursuing certifications through our programs. We share only the minimum information required for credential verification.

Legal Requirements

Government agencies when required by Australian law, court orders, or regulatory compliance. This includes educational reporting to meet national training standards.

Business Transfers

In the unlikely event galionthesuva is acquired or merged, your information may be transferred to the new owner, but the same privacy protections would continue to apply.

Your Privacy Rights

Under Australian privacy laws, you have several important rights regarding your personal information. You can exercise these rights at any time by contacting us.

1
Access Your Information: Request a copy of all personal data we hold about you, including how we've used it and who we've shared it with.
2
Correct Inaccuracies: Ask us to update or correct any incorrect or outdated information in your records.
3
Delete Your Data: Request removal of your personal information, though we may need to retain some data for legal or educational record-keeping requirements.
4
Restrict Processing: Limit how we use your information while we investigate any concerns you've raised about its accuracy or use.
5
Data Portability: Receive a copy of your information in a structured format that you can transfer to another education provider.
6
Withdraw Consent: Remove permission for us to use your information for marketing communications or optional services.

To exercise any of these rights, simply email us at info@galionthesuva.org with your request. We'll respond within 30 days and verify your identity before making any changes to your account.

How We Protect Your Data

We've implemented comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Encryption

All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Your payment information never touches our servers directly.

Access Controls

Only authorized galionthesuva staff can access your information, and only when necessary for course administration or student support. All access is logged and monitored.

Regular Audits

We conduct quarterly security reviews and annual penetration testing to identify and address potential vulnerabilities in our systems.

Secure Infrastructure

Our data is hosted in Australian data centers that meet ISO 27001 security standards, with 24/7 monitoring and backup systems.

How Long We Keep Your Information

We retain your personal information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods.

2Y
Marketing Communications: Email addresses and contact preferences are kept for 2 years after your last interaction with us, or until you unsubscribe.
5Y
Student Records: Educational transcripts, course completion certificates, and academic performance data are retained for 5 years to support credential verification.
7Y
Financial Records: Payment information and billing records are kept for 7 years to comply with Australian tax and accounting requirements.
30Y
Qualification Records: Records of formal qualifications and certifications may be retained for 30 years as required by vocational education regulations.

After these periods expire, we securely delete or anonymize your information. You can request early deletion of your data at any time, subject to our legal obligations.

International Data Transfers

While we primarily store and process your data within Australia, some of our service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place.

We may transfer your personal information to:

  • United States: For cloud hosting services and email communications through providers like AWS and Microsoft, which are certified under relevant data protection frameworks.
  • European Union: For learning management system services that comply with GDPR standards and provide equivalent protection to Australian privacy laws.
  • Singapore: For payment processing services through regional financial service providers that meet international security standards.

All international transfers are governed by contracts that require the same level of protection for your personal information as provided under Australian privacy law.

Privacy Questions or Concerns?

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Our privacy team responds to all inquiries within 48 hours.

Email
info@galionthesuva.org
Phone
+61 8 9324 3999
Mail
Level 3 Coronation Dr
Brisbane City QLD 4066
Australia

You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've handled your personal information inappropriately.